How do I cancel? And what happens to charges?

Also asked: cancel, cancel my subscription, stop my plan, unsubscribe, pause, will I be charged after canceling Answer: Email customer@zappyhealth.com or message us, and we'll confirm your cancellation in writing. Once your cancellation is confirmed, no further charges will be processed.

If you decide to cancel before the pharmacy has processed your medication, you are eligible for a full refund.

If your medication has been filled and is in the shipping stage but has not yet been shipped, a $10 restocking fee will apply, and the remaining balance will be refunded.

Once a tracking number has been assigned and the prescription has entered the shipping process, we are unable to issue a refund.

If you'd rather not lose your file, you can keep your profile open with no active plan. You can restart later without redoing the whole intake.

[LEGAL REVIEW REQUIRED — the old FAQ said a "binding 2-month contract begins from the ship date." That has to be reconciled with "cancel anytime" and stated at checkout, not discovered at cancellation. See the compliance list at the end of this file. Do not publish this entry until the term is settled and the checkout copy matches it.]

Escalate: any cancellation request, any refund dispute, any mention of a chargeback.