I paid for a multi-month plan. Am I done paying?

Also asked: did I pay for everything, do I owe more, is the second shipment extra, upfront payment Answer: Yes, multi-month plans are paid in full upfront. The later shipments in that plan aren't billed again.

Multi-month plans also don't auto-renew. When the plan ends, you choose whether to renew or pick a different plan. [CONFIRMED]

Why does my order keep getting delayed?

Also asked: why is my order stuck, nothing is happening, delayed, on hold, why hasn't it shipped Answer: Almost always one of three things:

Unpaid invoice. The order sits indefinitely. It doesn't cancel, it just doesn't move.
Missing monthly check-in form. The provider can't review or refill without it.
A required consent or pharmacy confirmation form that hasn't been signed. The prescription won't forward until it is.

Check your account dashboard for anything outstanding, then message us if it all looks clear on your end.