My package says delivered but it isn't here. Or it arrived damaged.

My package says delivered but it isn't here. Or it arrived damaged.

Also asked: package stolen, lost shipment, damaged vial, broken in transit, vial cracked, delivered but missing Answer: If your package was lost, stolen, delivered but missing, or your medication arrived damaged (such as a cracked or broken vial), please contact us as soon as possible with your order number and photos, if available.

We will escalate the issue to the pharmacy, and they will file a claim with the shipping carrier to investigate the shipment. If approved, a replacement is typically processed at no additional cost to you.

[CONFIRMED policy: replacement at no cost? conditions?].

Don't inject anything from a damaged or leaking vial.

Escalate: always.